Assessment of patient satisfaction with inpatient services at secondary level setting
Background: Continuous quality improvement is linked to the use of timely and useful feedback from clients. Patients constitute the hospital’s direct clientele. The overall satisfaction is an important aspect of the service itself and it is considered to be an important outcome measure for health services. Patient care is not considered to be of high quality unless the patient is satisfied.
Objective: To assess the level of satisfaction with available health services among inpatients attending secondary level hospital.
Methods: A cross-sectional study was conducted using pretested, semi-structured questionnaire among 100 inpatients attending Government Hospital Chidambaram, Tamil Nadu. Systematic random sampling was used.
Results: 96% participants were satisfied with the attitude of doctors and nurses, 80 % were highly satisfied with the cleanliness of hospital campus,82 % were highly satisfied with lab services, 83% satisfied with food services. 92% were satisfied with the speedy admission to the ward, 74% satisfied with the ward facilities. 86 % gave a neutral response for other amenities,26 % satisfied with a drinking water facility. Overall satisfaction among inpatients was a mean of 3.9 out of 5 (78%). Socio-demographic characteristics were not significantly related to overall satisfaction scores.
Conclusion: Patients were generally satisfied with the hospital facilities. Patients input on various deficiencies needs to be addressed by the hospital leadership to achieve consumer delight.
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